I probably haven’t made much mention about our trouble moving from Hong Kong to St. Louis up ’til now, but I believe we are finished chasing down Graebel to fix the damages we incurred due to their gross negligence during both packing and moving. They damaged our billiard table severely, ripped a hole in our sofa, broke the back off a dinette chair and there were innumerable damages to decorative items that were packed by the Graebel staff with the skill of throwing everything, whether it be fragile or not, into a box with absolutely no packing material.
This damage caused by Graebel’s negligence was not acceptable and we had made arrangements to have the additional insurance coverage in the event there were some damages during shipping/storage that were unavoidable. Good thing we did, because there was a lot of it!
Problem is, Graebel has been nothing shy of difficult and at times argumentative regarding our account and in getting our information straight (stating we did NOT have insurance when IN FACT we DID!), insisting that we have a repair company come and fix things (which we did and they did and some things were fine, but a big rip with stitching in it is still a big rip!), and then arguing over what we did or didn’t find acceptable as far as repairs and letting that go on for months all the while they were actually closing our account without our knowledge even though the staff member we were dealing with just kept arguing with us.
Finally, we got a new person to deal with us and they are going to work with us. They are NOT, however, going to comply with the request that I made that would make this acceptable for us. We are conceding to their way because they are unwilling to make good on the customer service end of the deal. They ARE going to compensate us with the specified insured amount of our sofa and loveseat, but they are going to do so by having what would be a minimum of 3 more people come to our home during the day…and quite frankly, all I wanted for them to do is pay us what we insured the sofa/loveseat for and LEAVE US ALONE. But they can’t seem to do that.
They have rules they have to comply with that do not consider whether their customers are satisfied, but rather that inconvenience us even further than they already have by expecting US to jump through even more flaming hoops when it should be THEM jumping through this ONE hoop for us.
If they would just make this final transaction simple and not require any more from us, since we paid for their service, not the other way around…then, I could be satisfied and let it go.
But they won’t. So I would suggest to anyone that is ever considering a move, whether it be a local move or a long distance/overseas move to STAY CLEAR OF DEALING WITH GRAEBEL MOVERS. They will cause you nothing but grief and waste your time AFTER they break all your shit.
If you are interested, you can read the final letter of reluctant acceptance of their terms: